Tag Archives: intuitive

How to Design the Workplace to Increase Effectiveness and Retain Top Talent

Experience Designing the Workplace

A hot topic in modern business, Customer Experience has an equally important cousin: Employee Experience.

What is Employee Experience?

Employee experience is using a blend of psychology, personality types, observable behavior, interests, mental and physical ability, styles of learning, game theory, and gamification to create a custom tailored workplace.

Everything that can be customized to increase a person or group’s effectiveness will be customized.

Quantified Self:

Collecting a person’s blend of individual personality type, observable behavior, interests, preferred style of learning, mental abilities, physical abilities, and experiences is essentially used to create their Quantified Self. This is a new concept called Humanistic Intelligence.

All of these factors are collected by certain tests, mixed with monitoring a person’s activities through the technology they use, along with wearable monitoring devices (to capture things that cannot easily be observed, such as mental or physical stress.

The Layout of the Workplace:

 

Inspired by Pixar, the entire floor plan of the office is specifically designed to promote accidental, spontaneous collaboration and maximize creativity. However, this takes it one step further, because instead of using rules-of-thumb about human psychology to create the environment, the quantified selves of the actual employees customize what can be customized.

The Software and Equipment Used to Perform the Job:

All the software programs are customized, so that employees intuitively know and clearly understand what is expected of them. By completely “knowing” a person, everything that this person interacts with can be customized to enhance their effectiveness and quality of life.

What About Privacy?

This will be a controversial topic, as this can be seen as an invasion of privacy. In my opinion, it should remain a controversial topic, so that it is constantly being evaluated. This way, we can make sure that the ethics of how such data can be collected and for what purpose is under continual review.

Yes, there is the potential abuse of such data collection. However, that doesn’t mean that it should not be used. There is a chance that I’ll be killed in a car crash on the way to work. That doesn’t mean I should not use a car. However, it does mean that the safety of using automobiles should always be discussed, debated, and improved.

Ultimate Goal:

 

Essentially, the end goal is making people better at doing their job, while at the same time making it easier and more enjoyable. If done correctly, Employee Experience should be a win-win scenario for the business and the individual.

Making what the employees are supposed to do, what they want to do. Creating an environment custom-tailored to enhance both the effectiveness and enjoyment of the employee.

Driverless Car of The Future

This rough concept, based on mixing driverless car technology, deeply embedded systems, and a radical design concept (that involves rotating front seats) shows what’s possible for the next generation of automobiles.

It’s pretty straightforward:

Driverless Car Technology

The car is completely driverless, using a mix of radar and GPS technology. This technology is already developed and is in the beta testing phase.

googlecar

Embedded Systems

The car has embedded systems (what some now refer to as “The Internet of Things;” They both mean the same thing). It is when technology is seamlessly integrated into everyday objects, so that what you end up with is basically everything being a part of the same massive, connected system. Things like refrigerators, tabletops, or walls are all a part of the system.

Smart_Kitchen

Everything becomes a device, integrating technology to enhance whatever the object is, and since it is all connected, the individual components can be monitored and controlled remotely. There is essentially no difference between your TV, your computer, your smart phone, your wearable technology, a wall on your house with a screen set into it, and eventually, even your (driverless) car.

The_Internet_of_Things

Google (and just about every major tech company) is working on ways to do this and bring prices down. This technology becoming the “mainstream” solution for average consumers will mark a revolutionary shift in the way we experience life.

If you are a Star Trek geek like me, think of on Star Trek: The Next Generation, where people on the ship would just say “computer,” no matter where they were, and could perform any function of the computer — right from that very spot. The computer, built into the ship, demonstrates embedded systems at partial capacity. That’s possible within a decade, if all the major players do their part.

Eventually, everything in society becomes connected. This creates an entirely new Minority Report society (with the good aspects, not the bad).

future-society-internet-of-things

Radical New Design of Automobiles

Combining driverless technology and the embedded systems, this creates options for automakers that were never conceived of. I’m not saying that this is the way all cars will be like in the future, I am merely suggesting one possibility:

The front seats of the car can rotate to face backwards. Obviously, this option has never been considered before, because now someone needs to be driving the car. However, since that will no longer be needed, it opens up a new option available in future automobiles, actually bringing families closer together.

With the front seats of the car rotated to face backwards, and the driving automatic, a central table or console could be used for various purposes:

For example:

  • A centrally located console could double as a table where the family eats lunch at, together.
  • The car drives itself: a legal wine tasting, anyone?
  • A dual-sided screen mounted there, where the family could watch a movie together.
  • The dual-sided screen could be synced up for displaying the same image on both sides for a movie or TV show that passengers want to watch together, or each side could be used independently.
  • The kids in the backseat are playing a video game, while a parent in the front seat uses their side of the screen to look up something on the Internet, or they work on a project that they would today use a laptop PC for (not if they were driving).

Driverless_car_of_the_future

FYI:  I am NOT an artist and this picture is an extremely rough drawing of the concept car. However, I think it gets the point across about what could be possible in cars soon. With a car like this, it won’t matter if the driver has wearable tech or not, since the car will be doing the driving.

The Future is Coming Soon

These technologies, individually, are in a mere testing and cost reduction phase, so it is not as if anything is that far off from happening. The technology needed for this radical design of a car is available now, it has just never been considered due to the current need for a driver to drive the vehicle. With the driver out of the equation, this concept and a variety of other radical concepts become a realistic possibility.

Technology Removes the Humanity from Society… and Then Brings it Back Better Than Ever

This example proves a major point that I have pushed for a while now that most people have a tough time believing:

For a time, technology will make society less social, individuals glued to their smartphones checking their Social Network updates or playing games. However, once we reach the next phase of technological innovation, we will be able to use technology to not only bring society back together, but enable us to do things together that were never imagined.

Automatic Technology

This is another concept that will evolve as a result of these devices having technology integrated into them. I call it automatic technology: a device’s ability to “know” where  you are and what you are doing, and it intuitively and automatically switches “command” over from one system to another.

Imagine:

  • You wake up, and check the built-in display in the wall for today’s weather.
  • Your refrigerator let’s you know that the milk you purchased on Tuesday is going to expire soon and automatically sends a reminder to the core system.
  • You grab your Google Glasses, which automatically power on upon being touched,  and shuts down the computer system being used on the wall.
  • As you are walking to your car, your brother calls you on your Google Glasses, and allows you to speak to him via earpiece.
  • Once you enter your car, the call automatically shifts to the car’s large screen for a face-to-face chat.
  • The gasses automatically power down to save battery life.
  • When you exit the vehicle, power is automatically restored to the glasses.
  • When you are driving home from work, a reminder pops up on the car’s display, when you pass by the grocery store, that you need to buy more milk.

Technology is a Tool: It Should Work for You, Not the Other Way Around

The examples and possibilities of this are endless. Everything made so that going through every aspect of life is incredibly intuitive, which will make the entire society more productive.

The Future is Closer Than We Think.

future_world

Technology Should be Our Bitch!

4S-dictation-in-iOS-5

Recently, I’ve been using the voice-to-text feature more and more on my phone. The only time I don’t is like right now, when I’m at work, and I don’t want other people to hear me.

The day they come out with the thought to text implant, I’ll be the first one in line. I’d probably let them experiment a prototype on me now, if it seemed like it had a slim shot at working.

I’m all about the idea of technology being a tool:

Technology works for us, and it should take care of ALL the things we don’t feel like doing (without us asking it to). We should not settle for anything less.

Until we reach that point, we have a lot of ground to cover on technological development and innovation.