Tag Archives: Google

Google Glass Will Become the “Calculators” of the Medical Industry (and Several Others)

Doctor Glass

 

Google Glass is Going to Medical School

The University of California at Irvine (UCI) School of Medicine announced that it’s integrating the iconic wearable tech into its four-year curriculum for medical students.

Glass Finds its First Professional Home

Google has had the #glassexplorers program, which allows individuals to buy #Glass for personal use, but they have also donated pairs of +Google Glass to various industries and professions. 

This was to see which industries found usage of the device beneficial, right out of the box. By “right out of the box,” I mean using the product as it now exists, which is essentially glasses with a built-in camera and a display that projects an Augmented Reality menu to navigate (along with a few basic apps). 

The Future of Glass

Possibilities are endless. Along with releasing the base models of #Glass, Google also released Glass’s API. This means that, as we speak, developers from all over the world are testing out and building Apps made specifically for the device. 

In general, it’s mutually understood that eventually #Glass will be able to (at least):

  • Automatically identify objects and people, using facial recognition and object recognition (remember Google Goggles?).
  • Determine which objects or people are relevant to the user.
  • Present useful data, relevant to the user, about the world around them, in an augmented overlay.

All of this will happen in real-time, and only in ways that will help the user. It will be possible, but horrific, for #Glass to identify everything in view and present information about it. The idea is that #Glass will become smart enough to know when to present what info: 

“Technology that’s there when you need it, and invisible when you don’t.”

This is my paraphrasing of Glass’s original mission statement, and is the entire reason for its existence. The idea is that technology is awesome and helps us in so many ways, but has negatively affected our social behavior. We text and drive, text and walk, text and eat, surf and poop, google while having conversations, and are constantly looking down at a screen.

With glass, we’re accepting that technology is too beneficial and enjoyable to cut from our lives. We’re also accepting that our current set up is not an ideal one. We’re smarter, more globally connected, and more productive, but at the cost of being less social (in life) and less engaged in our surroundings.

Wearable Technology is Born to Bring us the Best of Both Worlds

With wearable tech devices, such as Glass, we do not have to choose either being immersed in technology or being engaged in the real world. We will be able to have our cake and eat it too.

Getting to that point will take a bit of time, advancement of the technology, trial and error, and lots of tweaking (not twerking). However, it is a certainty, since all the foundational building blocks are already there. 

Come back in a decade, and you’ll see a different, improved society.

The Medical Industry has demonstrated the strongest immediate benefit of utilizing this new technology. The video/audio and communication capabilities of Glass are the primary functions being used, now, but more uses will come…

Doctors Using Glass ~2024:

  • A doctor, wearing #Glass, walks into a patients room.
  • Glass automatically identifies the patient, using facial recognition.
  • Glass pulls up the patient’s medical records.
  • Glass displays the most relevant aspects of the records in an augmented overlay being projected directly into the doctor’s eye, so only he can see the info.
  • The doctor says, “OK Glass, let’s do a physical exam.”
  • Glass opens up a medical app for performing physical examinations on patients.
  • The questions that the doctor needs to ask the patient pop up in his display.
  • As he asks the questions, Glass records the patient’s responses, converting speech to text, filling out the exam.
  • After the questions are complete, Glass displays the next steps for the doctor (i.e. Check blood pressure, heart rate, reflexes, temperature, ear check, throat check, etc.).
  • In real-time, the Medical app is not only filling out the forms automatically, it is trained to spot certain patterns.
  • This advanced pattern recognition compares live, incoming data, the patient’s history, and a database of medical knowledge, #Glass pops up a recommended diagnosis of the patient.

Image

Yes, I know exactly what I’m implying.

This gadget, considered a high-tech, $1,500 novelty-toy by the mainstream, could essentially replace doctors (as we know them) in as soon as a decade. I don’t think doctors will be eliminated, by any means, but I do see a future where Medical school is 2 – 4 years of schooling plus another 2 – 4 years of hands-on training. 

Google Glass will be the Calculators of the Medical Industry (and Several Others):

You can do complicated math problems, manually, but why would you waste the time? Do it quick on the calculator, cut time and errors, and then spend the extra time doing something actually beneficial.

Same as the future of medicine… Keep doctors, but will it be necessary for that much schooling, memorizing hoards of information, to make a diagnosis that a device can do faster and more accurately?

Doctors of the Future

  • Learn the basics of the industry.
  • Become a master of the tools.
  • Reduce education cost and time.
  • Improve ability to diagnose complex illnesses (Some illnesses may be so complex that they now cannot be discovered).

Also, use the exponentially increased productivity to:

  • Personalize treatment.
  • Invest more in research.
  • Provide medical care in places of the world with a shortage of doctors.

 

 

 

 

 

 

Driverless Car of The Future

This rough concept, based on mixing driverless car technology, deeply embedded systems, and a radical design concept (that involves rotating front seats) shows what’s possible for the next generation of automobiles.

It’s pretty straightforward:

Driverless Car Technology

The car is completely driverless, using a mix of radar and GPS technology. This technology is already developed and is in the beta testing phase.

googlecar

Embedded Systems

The car has embedded systems (what some now refer to as “The Internet of Things;” They both mean the same thing). It is when technology is seamlessly integrated into everyday objects, so that what you end up with is basically everything being a part of the same massive, connected system. Things like refrigerators, tabletops, or walls are all a part of the system.

Smart_Kitchen

Everything becomes a device, integrating technology to enhance whatever the object is, and since it is all connected, the individual components can be monitored and controlled remotely. There is essentially no difference between your TV, your computer, your smart phone, your wearable technology, a wall on your house with a screen set into it, and eventually, even your (driverless) car.

The_Internet_of_Things

Google (and just about every major tech company) is working on ways to do this and bring prices down. This technology becoming the “mainstream” solution for average consumers will mark a revolutionary shift in the way we experience life.

If you are a Star Trek geek like me, think of on Star Trek: The Next Generation, where people on the ship would just say “computer,” no matter where they were, and could perform any function of the computer — right from that very spot. The computer, built into the ship, demonstrates embedded systems at partial capacity. That’s possible within a decade, if all the major players do their part.

Eventually, everything in society becomes connected. This creates an entirely new Minority Report society (with the good aspects, not the bad).

future-society-internet-of-things

Radical New Design of Automobiles

Combining driverless technology and the embedded systems, this creates options for automakers that were never conceived of. I’m not saying that this is the way all cars will be like in the future, I am merely suggesting one possibility:

The front seats of the car can rotate to face backwards. Obviously, this option has never been considered before, because now someone needs to be driving the car. However, since that will no longer be needed, it opens up a new option available in future automobiles, actually bringing families closer together.

With the front seats of the car rotated to face backwards, and the driving automatic, a central table or console could be used for various purposes:

For example:

  • A centrally located console could double as a table where the family eats lunch at, together.
  • The car drives itself: a legal wine tasting, anyone?
  • A dual-sided screen mounted there, where the family could watch a movie together.
  • The dual-sided screen could be synced up for displaying the same image on both sides for a movie or TV show that passengers want to watch together, or each side could be used independently.
  • The kids in the backseat are playing a video game, while a parent in the front seat uses their side of the screen to look up something on the Internet, or they work on a project that they would today use a laptop PC for (not if they were driving).

Driverless_car_of_the_future

FYI:  I am NOT an artist and this picture is an extremely rough drawing of the concept car. However, I think it gets the point across about what could be possible in cars soon. With a car like this, it won’t matter if the driver has wearable tech or not, since the car will be doing the driving.

The Future is Coming Soon

These technologies, individually, are in a mere testing and cost reduction phase, so it is not as if anything is that far off from happening. The technology needed for this radical design of a car is available now, it has just never been considered due to the current need for a driver to drive the vehicle. With the driver out of the equation, this concept and a variety of other radical concepts become a realistic possibility.

Technology Removes the Humanity from Society… and Then Brings it Back Better Than Ever

This example proves a major point that I have pushed for a while now that most people have a tough time believing:

For a time, technology will make society less social, individuals glued to their smartphones checking their Social Network updates or playing games. However, once we reach the next phase of technological innovation, we will be able to use technology to not only bring society back together, but enable us to do things together that were never imagined.

Automatic Technology

This is another concept that will evolve as a result of these devices having technology integrated into them. I call it automatic technology: a device’s ability to “know” where  you are and what you are doing, and it intuitively and automatically switches “command” over from one system to another.

Imagine:

  • You wake up, and check the built-in display in the wall for today’s weather.
  • Your refrigerator let’s you know that the milk you purchased on Tuesday is going to expire soon and automatically sends a reminder to the core system.
  • You grab your Google Glasses, which automatically power on upon being touched,  and shuts down the computer system being used on the wall.
  • As you are walking to your car, your brother calls you on your Google Glasses, and allows you to speak to him via earpiece.
  • Once you enter your car, the call automatically shifts to the car’s large screen for a face-to-face chat.
  • The gasses automatically power down to save battery life.
  • When you exit the vehicle, power is automatically restored to the glasses.
  • When you are driving home from work, a reminder pops up on the car’s display, when you pass by the grocery store, that you need to buy more milk.

Technology is a Tool: It Should Work for You, Not the Other Way Around

The examples and possibilities of this are endless. Everything made so that going through every aspect of life is incredibly intuitive, which will make the entire society more productive.

The Future is Closer Than We Think.

future_world

Why Can’t a Tech Giant like Google Have Amazing Customer Experience?

Is a company like Google too large to make huge impacts on their customer service? I don’t think so…

Now, to be fair, when I complained that the iPhone App for Google+was no longer working, I did get a comment from +Vic Gundotra, who “plus-mentioned” someone else (I’m assuming the person responsible for the Google+ App for iPhone).

google_plus_iphone_app

The iPhone App has yet to be fixed, but I give Google major points that the person in charge of Google+ actually read my post and passed on the information to someone who may actually be able to do something about it…

I sent +Vic Gundotra  a private message about this, thanking him and offering up a suggestion, but I don’t know if he read it or not (he never responded, but he is a busy man), but it’s not private information. It is a deeply held belief of mine, so I don’t mind sharing my advice on this post…

Companies Make Mistakes

Shit happens. From my many years managing in the restaurant industry, I learned that no matter how “tight of a ship” you run, occasionally the ball is going to get dropped. At my restaurant, it might be a spilled drink tray or an undercooked piece of meat. For Google+, it may be the iPhone App breaking or various other bugs that occur from time to time.

fail

The two are actually a lot more similar than a lot of people realize (running a restaurant or running a billion dollar tech company). Both occur in real-time, right in front of the customer. There is no “down time” during the operating hours of a restaurant, just as there is no “down time” during the running of a social network. They can’t just magically fix all the mistakes while things are shut down and reopen the next day fresh.

They have to stay running on all other fronts, in addition to fixing whatever went wrong. A restaurant has to continue serving all of its other patrons, and a social network has to keep functioning for all of its other users, while the problem gets fixed in the background (at the same time).

Initiating a Moment of Truth

This is what I used to call it when something bad happened at the restaurant. It is not a ‘problem’… it is a ‘challenge’ that gives the business an opportunity to show what they are really made of. As I said, initially, companies make mistakes (even the best companies). How the mistake is handled is what separates the weak companies from the strong companies.

blog-image-better-customer-service2

The “problem” that occurred is an opportunity for the business to:

  1. Apologize for the mistake.
  2. Let the guest/user know that a solution is being worked on.
  3. Fix the problem (get the right food out or work out the kinks in the Google+ iPhone App).
  4. Make it up to customer/user (with restaurants, I would comp a guest’s meal, but with a social network they may need to think outside-the-box on this step).

I was the only one that I know of that complained, but I’m sure the bug in the iPhone App affected all Google+‘s iPhone users. To make up for the iPhone App being unusable for multiple weeks, perhaps on the next App update, they could include an extra feature that is iPhone-exclusive.

So, a way +Google+ could “initiate a moment of truth” would be:

  • issuing an official statement that explains the error
  • that they fixed it.
  • they are including an extra special feature in the next update to make up for it.

Another way Google+ could initiate a moment of truth would be:

  • issuing an official statement.
  • that they fixed it.
  • maybe offer a couple free songs from Google Music (a way to apologize, and secretly convert iTunes users over to using Google Music).

The fact that +Vic Gundotra  took notice of my post at all was huge for such a large company like Google… and I can infer from his plus-mentioning of someone else that it’s being taken seriously. However, Google could take it to the next level of customer experience by doing something like the examples I’ve listed above.

I know that it is such a large-scale user base that the individual can get lost in the shuffle, but I don’t think the solutions I’ve suggested above are unreasonable for Google to do, and it would set them apart from the other technology companies by actually taking the user’s discomfort seriously, showing that they empathize with them, and making an effort to do something to make up for it.

That’s what would push them into an exceptional customer experience level, like what you would expect at one of the Disney Parks. The “word of mouth” alone from doing something so positive would spread like wildfire on the net: “Even Tech Giant Google Cares About Their Users, Whether They Use Their Branded Smartphones or Someone Else’s.”

customer_experience

You couldn’t beat that. Just a suggestion…

Google sincerely thinks that Google+ is the future of Google

googlecity-of-the-future

 

A Google and Google+ Future

While I believe this is a definite possibility (and admittedly being a Google+ fan myself), there is much more to ruling the future of the internet than scooping up new, ignorant users. Google+ needs to up its game in terms of features, user-friendliness, intuitiveness, learning curve, and really just a whole makeover. I’ve been patient with Google+, but it has been too long now without any significant updates or improvements.

fofb_infographic

A Facebook Future

Facebook (I hate to say it) now dominates Google+ in features, and they are slowly learning that people would rather connect with like-minded strangers than the people they shared a high school with (that no longer share any interests with them).

Google+ can be the future of Google (and the Internet), but it needs a little push…

future-google

Google Glass and Wearable Tech

Alternatives to Glass

These products are significantly cheaper, but lack the functionality of Google Glass. However, I’m certain that shortly after Google publicly launches Glass, there will be serious competitors.

Just think:

image

  • Who made the first smartphone? Are they still relevant today?
  • Apple almost went out of business and became all but obsolete, until their “restart.” Now, they make the most successful phone on the planet. I’m a Google fan to the core, but there’s no denying the technological, not to mention societal impact that the iPhone had.

Google is on the Right Path

I am critical of them because they are the best, and I want to see them continue to do be the best. What they are doing right is taking a risk on developing a device that has a major issue of not knowing whether the customers will actually want it.

That’s called innovation at its finest:

  • Great companies make products that are currently in high consumer demand.
  • Legendary companies make products that will eventually be in high demand, and they get a head start on it. These are the companies that change the world.

The issues about customers wanting to wear them will be fixed by:

  • Improvements to the style of the glasses.
  • Time passing as millennials will become the predominant buying force (Millennials like to have a unique style and show that their hip. Remember geeks are the new jocks).
  • Prices of the Glasses will gradually go down, as they develop more efficient & cost effective ways to manufacture them.
  • Most importantly of all the factors, is the “bandwagon effect.” It’s happened every time an innovative device comes out and Google Glass will perhaps be the biggest one in history, due to advertising, TV, social media, and the fact that they make a huge visual impact.

At first, this works against the product, because nobody wants to be the odd man out. As Google Glass becomes relatively commonplace, those same people that didn’t want to stand out still won’t want to.

So, they finally give it a try:

“Oh, this is actually pretty neat.”

Yes, we know…

Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it.

The younger generation is typically correct.

Image

We just grow up and forget what it was like to be a kid, so we treat them the same way we were taught.

PARENT: “Well, I had to do this, that, and the other, and we didn’t have all that technology that just makes these kids dumber than we were.”

KID: “Yeah, and we could do math without a calculator, use a library to learn something instead of the instant knowledge of Google. We won’t use cool gadgets that teach us skills never available to most people.”

For example: making a movie, creating a song, editing photos, and using video chat with relatives in other countries. Not to mention Google Search… That single service serves as an unprecedented educational device.

Image

Google Search Outdoes Any School in the World

  1. Be curious about something.
  2. Know it.
  3. Find other resources to deepen your understanding, if needed.
  4. Become very smart.

Schools suck!

A person goes up and blabs about the preset curriculum to teach kids to memorize test answers, so that the school gets funding. That’s not the way human beings are designed to learn. We learn by exploring and from being curious. Google is creating a generation of polymaths, which hopefully will be our future problem solvers.

Apple Versus Android: Are We Google Fans Kidding Ourselves?

Image

Google+

It’s supposed to be a place to meet and converse with people from all over who share your interests. Yet, the early adopters were all tech nerds whose main interests were Google products and news, how Android is superior to iOS (it’s not, and I am a massive Google fan)?

Android

My Android sometimes acts buggy or slow, and that never happens on my iPhone or iPad. And I use a Samsung Galaxy S4, the so-called “flagship” of the Android phones. 

Over the last year, Android has made some smart moves and improved things quite a bit. But they are forgetting the primary focus of the multi-billion dollar company: the customers

Make People’s Lives Easier

How can we make this easy enough for a child to use, while still having high-tech abilities? They say Apple is for non-technology people who don’t like to configure and modify their device. But with the exceptions of gadget nerds, users just want the features to work automatically. 

Simplicity

I’m a tech geek myself, and I occasionally fiddle around with my Android for fun, but my iPhone actually makes me a more efficient, productive, and organized person.  

Bottom Line: Google needs to focus on simplicity and customer experience.