Tag Archives: Future

How to Design the Workplace to Increase Effectiveness and Retain Top Talent

Experience Designing the Workplace

A hot topic in modern business, Customer Experience has an equally important cousin: Employee Experience.

What is Employee Experience?

Employee experience is using a blend of psychology, personality types, observable behavior, interests, mental and physical ability, styles of learning, game theory, and gamification to create a custom tailored workplace.

Everything that can be customized to increase a person or group’s effectiveness will be customized.

Quantified Self:

Collecting a person’s blend of individual personality type, observable behavior, interests, preferred style of learning, mental abilities, physical abilities, and experiences is essentially used to create their Quantified Self. This is a new concept called Humanistic Intelligence.

All of these factors are collected by certain tests, mixed with monitoring a person’s activities through the technology they use, along with wearable monitoring devices (to capture things that cannot easily be observed, such as mental or physical stress.

The Layout of the Workplace:

 

Inspired by Pixar, the entire floor plan of the office is specifically designed to promote accidental, spontaneous collaboration and maximize creativity. However, this takes it one step further, because instead of using rules-of-thumb about human psychology to create the environment, the quantified selves of the actual employees customize what can be customized.

The Software and Equipment Used to Perform the Job:

All the software programs are customized, so that employees intuitively know and clearly understand what is expected of them. By completely “knowing” a person, everything that this person interacts with can be customized to enhance their effectiveness and quality of life.

What About Privacy?

This will be a controversial topic, as this can be seen as an invasion of privacy. In my opinion, it should remain a controversial topic, so that it is constantly being evaluated. This way, we can make sure that the ethics of how such data can be collected and for what purpose is under continual review.

Yes, there is the potential abuse of such data collection. However, that doesn’t mean that it should not be used. There is a chance that I’ll be killed in a car crash on the way to work. That doesn’t mean I should not use a car. However, it does mean that the safety of using automobiles should always be discussed, debated, and improved.

Ultimate Goal:

 

Essentially, the end goal is making people better at doing their job, while at the same time making it easier and more enjoyable. If done correctly, Employee Experience should be a win-win scenario for the business and the individual.

Making what the employees are supposed to do, what they want to do. Creating an environment custom-tailored to enhance both the effectiveness and enjoyment of the employee.

Google Glass Will Become the “Calculators” of the Medical Industry (and Several Others)

Doctor Glass

 

Google Glass is Going to Medical School

The University of California at Irvine (UCI) School of Medicine announced that it’s integrating the iconic wearable tech into its four-year curriculum for medical students.

Glass Finds its First Professional Home

Google has had the #glassexplorers program, which allows individuals to buy #Glass for personal use, but they have also donated pairs of +Google Glass to various industries and professions. 

This was to see which industries found usage of the device beneficial, right out of the box. By “right out of the box,” I mean using the product as it now exists, which is essentially glasses with a built-in camera and a display that projects an Augmented Reality menu to navigate (along with a few basic apps). 

The Future of Glass

Possibilities are endless. Along with releasing the base models of #Glass, Google also released Glass’s API. This means that, as we speak, developers from all over the world are testing out and building Apps made specifically for the device. 

In general, it’s mutually understood that eventually #Glass will be able to (at least):

  • Automatically identify objects and people, using facial recognition and object recognition (remember Google Goggles?).
  • Determine which objects or people are relevant to the user.
  • Present useful data, relevant to the user, about the world around them, in an augmented overlay.

All of this will happen in real-time, and only in ways that will help the user. It will be possible, but horrific, for #Glass to identify everything in view and present information about it. The idea is that #Glass will become smart enough to know when to present what info: 

“Technology that’s there when you need it, and invisible when you don’t.”

This is my paraphrasing of Glass’s original mission statement, and is the entire reason for its existence. The idea is that technology is awesome and helps us in so many ways, but has negatively affected our social behavior. We text and drive, text and walk, text and eat, surf and poop, google while having conversations, and are constantly looking down at a screen.

With glass, we’re accepting that technology is too beneficial and enjoyable to cut from our lives. We’re also accepting that our current set up is not an ideal one. We’re smarter, more globally connected, and more productive, but at the cost of being less social (in life) and less engaged in our surroundings.

Wearable Technology is Born to Bring us the Best of Both Worlds

With wearable tech devices, such as Glass, we do not have to choose either being immersed in technology or being engaged in the real world. We will be able to have our cake and eat it too.

Getting to that point will take a bit of time, advancement of the technology, trial and error, and lots of tweaking (not twerking). However, it is a certainty, since all the foundational building blocks are already there. 

Come back in a decade, and you’ll see a different, improved society.

The Medical Industry has demonstrated the strongest immediate benefit of utilizing this new technology. The video/audio and communication capabilities of Glass are the primary functions being used, now, but more uses will come…

Doctors Using Glass ~2024:

  • A doctor, wearing #Glass, walks into a patients room.
  • Glass automatically identifies the patient, using facial recognition.
  • Glass pulls up the patient’s medical records.
  • Glass displays the most relevant aspects of the records in an augmented overlay being projected directly into the doctor’s eye, so only he can see the info.
  • The doctor says, “OK Glass, let’s do a physical exam.”
  • Glass opens up a medical app for performing physical examinations on patients.
  • The questions that the doctor needs to ask the patient pop up in his display.
  • As he asks the questions, Glass records the patient’s responses, converting speech to text, filling out the exam.
  • After the questions are complete, Glass displays the next steps for the doctor (i.e. Check blood pressure, heart rate, reflexes, temperature, ear check, throat check, etc.).
  • In real-time, the Medical app is not only filling out the forms automatically, it is trained to spot certain patterns.
  • This advanced pattern recognition compares live, incoming data, the patient’s history, and a database of medical knowledge, #Glass pops up a recommended diagnosis of the patient.

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Yes, I know exactly what I’m implying.

This gadget, considered a high-tech, $1,500 novelty-toy by the mainstream, could essentially replace doctors (as we know them) in as soon as a decade. I don’t think doctors will be eliminated, by any means, but I do see a future where Medical school is 2 – 4 years of schooling plus another 2 – 4 years of hands-on training. 

Google Glass will be the Calculators of the Medical Industry (and Several Others):

You can do complicated math problems, manually, but why would you waste the time? Do it quick on the calculator, cut time and errors, and then spend the extra time doing something actually beneficial.

Same as the future of medicine… Keep doctors, but will it be necessary for that much schooling, memorizing hoards of information, to make a diagnosis that a device can do faster and more accurately?

Doctors of the Future

  • Learn the basics of the industry.
  • Become a master of the tools.
  • Reduce education cost and time.
  • Improve ability to diagnose complex illnesses (Some illnesses may be so complex that they now cannot be discovered).

Also, use the exponentially increased productivity to:

  • Personalize treatment.
  • Invest more in research.
  • Provide medical care in places of the world with a shortage of doctors.

 

 

 

 

 

 

Business from the Future – Eliminating the Sales Department

I Despise Most Traditional “Sales” Methods…

It’s because I think too much like a customer. Even when when I’m working for the company in question, I purposefully maintain the delusion of merely being a regular customer.

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I pretend to be the customer, so that I am completely fair, honest, and effective at enhancing products and services.

I don’t have the cognitive biases associating with being an employee.

It’s not in my best interest that a product is perfect, so I can clearly point out weaknesses:

  • I haven’t invested a year of my life creating a product I conceived of.
  • I haven’t spent millions of dollars building it.
  • I am not a fanboi.
  • I don’t subconsciously invent excuses.
  • I don’t like going through the experience of some random person making me feel pressured.
  • I certainly don’t care what his personal opinion of which product is better, since I’ve already spent 3 hours online “being Colombo” about all the potential options.
  • My mind is 90% – 97% made up, before I take a single step into the store.
  • Replace Salesmen with Consultants or Advisors

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    Customers certainly don’t want to feel pressured. Hold up, though, that doesn’t mean to eliminate the staff:

    Instead of salesmen (whose primary objective is selling a product), employees will be helpful consultants (whose primary objective is to ensure that the customer has the best experience possible, even if it means losing a sale):

  • To ensure that the customer fully understands the product.
  • To answer any of their questions.
  • To help them make decisions.
  • To ensure that every customer connects with a product that will enhance their lives in some way.
  • Chris Hoeller

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    The Future of Business

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    Most business experts agree on the importance of the customer’s insight, especially as technology makes it easier for them to communicate with one another via social networks, texting, and ratings websites.

    The most popular solution:

    Implementation of a CCO

    The CEO empowers a Chief Customer Officer (CCO), responsible for ensuring quality of the entire customer experience (the relationship a customer has with a business at every touch point, from advertising all the way through buying and using the product or service). According to these experts, the CCO should be strongly backed by the CEO. This is because some of what the CCO may have to say is contrary to what other board members want to hear, but it needs to be said. It is the voice of the customer.

    Personally, I believe in a completely different strategy to ensure incredible customer experiences:

    Transformation of the CEO to a CCO

    The CEO serves as the “customer with a big imagination.” He remains ignorant to the “technical aspects” of the business, purposefully, to keep him blind to what’s possible and stay focused on what should be.

    The customer does not care about “what’s possible.” The customer also does not care about cost-cutting, technical limitations, or mistakes in development. It is department head’s responsibility to constantly innovate and improve to turn the “dream” into a reality. This philosophy was made popular by Steve Jobs, named “the reality distortion field.”

    • The COO interprets the wild ideas of the CEO, turning them into possible, executable steps and delegates them to the various departments. In a sense, the COO “runs” the company, inspired by the CEO.
    • The various departments stay in touch with visits from the CEO, who maintains and inspires the overall vision.
    • The various departments may run into difficulties executing certain aspects, at which time the CEO will serve as a “problem solver” to seek creative solutions to their deadlocks.
    • The CEO also motivates the departments with his passion for the vision, his viewpoint as an average customer, and his unwillingness to accept excuses as an answer. There is always a workaround.
    • The concept flows from dream, to pattern, to design, to strategy, to process, creating a more refined product as it reaches each level.
    • The last level is the outlook, at which point the CEO will see, touch, and feel the product that will hit consumers (as a customer). He will be able to see how the finished product matches up to the original vision… In some cases, it will be an improvement. In some cases, it will be inferior and sent back to a certain, earlier stage in development.

    As a “customer,” anything less than a “wow” at this stage, from the CEO, is unacceptable.

    After the product release, results from numbers compare with steps in the development. Steps in the development can be refined for further enhancement of future products released.

    Why Should the CEO be the CCO?

    What shows that customer experience and satisfaction comes first more than by making the top-ranking official responsible for it? I’m not just talking about publicity here, I’m also talking about the message sent to the entire company, internally. Why should a CCO have to be so heavily backed by the CEO to clarify the message of how important customer experience really is?

    With the CEO responsible for customer experience, it shows an undeniable devotion to the overall satisfaction of the customer; and that message is coming from the top. The CEO being ignorant to certain knowledge allows his imagination and his desire to build the ideal product unstinted by technical limitations. This is not dissimilar from how Apple ran during its most creative period.

    Steve Jobs was a visionary who dreamt up products that customers would want and pushed the individual departments to innovate and improve  to create that vision. He had minimal to no technical skills by the time he was the great innovator we think of him as. Too often, CEO’s become too far removed from what customers want and rely too heavily on metrics and costs, when they need to put themselves in the shoes of the customer.

    This strategy requires a different style of CEO than is typically recruited to run multimillion dollar companies, but it is a more effective, long-term strategy to make sure that there is constant innovation and excellent experiences. Since the CEO is ignorant to certain aspects of the details, it also requires that he be surrounded by a strong team that make up for his weaknesses, to allow his strengths to shine. If it is a “Steve Jobs” visionary-type CEO, then it’s prudent to surround himself with very detail-oriented people.

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    Google sincerely thinks that Google+ is the future of Google

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    A Google and Google+ Future

    While I believe this is a definite possibility (and admittedly being a Google+ fan myself), there is much more to ruling the future of the internet than scooping up new, ignorant users. Google+ needs to up its game in terms of features, user-friendliness, intuitiveness, learning curve, and really just a whole makeover. I’ve been patient with Google+, but it has been too long now without any significant updates or improvements.

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    A Facebook Future

    Facebook (I hate to say it) now dominates Google+ in features, and they are slowly learning that people would rather connect with like-minded strangers than the people they shared a high school with (that no longer share any interests with them).

    Google+ can be the future of Google (and the Internet), but it needs a little push…

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    7 Ways to Spot Tomorrow’s Trends Today

    BRAINS

    In the more than 45 years since the World Future Society was founded, futurists have developed a range of techniques to study the future. Here are a few techniques futurists use to spot new opportunities and potential problems. These methods give individuals and organizations an edge to help them succeed in a fast-changing world:

    Scan the Media to Identify Trends

    Futurists often conduct ongoing and systematic surveys of news media and research institutes. These surveys help spot significant trends and technology breakthroughs.

    Analyze and Extrapolate Trends

    After the trends are identified, the next step is to plot the trends to show their direction and development into the future. Trend analysis and extrapolation can show the nature, causes, speed, and potential impacts of trends.

    Develop Scenarios

    Futurists often describe the future development of a trend, a strategy, or a wild-card event in story form. These scenarios can paint a vivid picture that can help you visualize possible future developments and show how you can prepare effectively for future risks and opportunities. Scenarios help you to blend what you know about the future with imagination about the uncertain. Scenarios help you move from dreaming to planning and then to accomplishment.

    Ask Groups of Experts

    Futurists also conduct “Delphi Polls” which are carefully structured surveys of experts. Polling a wide range of experts in a given field can yield accurate forecasts and suggestions for action.

    Use Computer Modeling

    Futurists often use computer models to simulate the behavior of a complex system under a variety of conditions. For example, a model of the U.S. economy might show the effects of a 10 percent increase or decrease in taxes.

    Explore Possibilities with Simulations

    Futurists create simulations of real-world situations by means of humans playing different roles. For example, in war games, generals test out tactics they may later use on the battlefield, or corporate executives can explore the possible results of competitive strategies.

    Create the Vision

    Futurists help organizations and individuals systematically develop visions of a desirable future. Visioning creates the big picture of possibilities and prepares the way for goal setting and planning.

    The Single Most Critical Skill for the 21st Century

    The Future

    In this era of accelerating change, knowledge alone is no longer the key to a prosperous life. The critical skill is foresight. Knowledge quickly goes out of date, but foresight enables you to navigate change, make good decisions, and take action now to create a better future.

    We often think people are successful because of luck, when in fact it was their foresight that made them “lucky.” Foresight prepared them so they were ready to act on their opportunities. If you look at any successful person, organization, even a country, you will find a high degree of foresight. That’s why foresight is…

    The Secret Ingredient of Success

    Foresight is critical to achievement in all areas of your life, including your major life decisions. People who lack foresight are likely to find themselves unemployed when jobs are unexpectedly lost to new technologies, competition from overseas, or shifts in consumer tastes. Foresight is the key to survival in a world of disruptive innovation.

    Foresight enables you to see opportunities, avoid threats, and chart the fastest path to your goals. The key to success is seizing opportunity when it arises. But you need to see the opportunity and be prepared to take action. That’s why foresight gives you power and agility to achieve any goal you want to achieve.