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How to Design the Workplace to Increase Effectiveness and Retain Top Talent

Experience Designing the Workplace

A hot topic in modern business, Customer Experience has an equally important cousin: Employee Experience.

What is Employee Experience?

Employee experience is using a blend of psychology, personality types, observable behavior, interests, mental and physical ability, styles of learning, game theory, and gamification to create a custom tailored workplace.

Everything that can be customized to increase a person or group’s effectiveness will be customized.

Quantified Self:

Collecting a person’s blend of individual personality type, observable behavior, interests, preferred style of learning, mental abilities, physical abilities, and experiences is essentially used to create their Quantified Self. This is a new concept called Humanistic Intelligence.

All of these factors are collected by certain tests, mixed with monitoring a person’s activities through the technology they use, along with wearable monitoring devices (to capture things that cannot easily be observed, such as mental or physical stress.

The Layout of the Workplace:

 

Inspired by Pixar, the entire floor plan of the office is specifically designed to promote accidental, spontaneous collaboration and maximize creativity. However, this takes it one step further, because instead of using rules-of-thumb about human psychology to create the environment, the quantified selves of the actual employees customize what can be customized.

The Software and Equipment Used to Perform the Job:

All the software programs are customized, so that employees intuitively know and clearly understand what is expected of them. By completely “knowing” a person, everything that this person interacts with can be customized to enhance their effectiveness and quality of life.

What About Privacy?

This will be a controversial topic, as this can be seen as an invasion of privacy. In my opinion, it should remain a controversial topic, so that it is constantly being evaluated. This way, we can make sure that the ethics of how such data can be collected and for what purpose is under continual review.

Yes, there is the potential abuse of such data collection. However, that doesn’t mean that it should not be used. There is a chance that I’ll be killed in a car crash on the way to work. That doesn’t mean I should not use a car. However, it does mean that the safety of using automobiles should always be discussed, debated, and improved.

Ultimate Goal:

 

Essentially, the end goal is making people better at doing their job, while at the same time making it easier and more enjoyable. If done correctly, Employee Experience should be a win-win scenario for the business and the individual.

Making what the employees are supposed to do, what they want to do. Creating an environment custom-tailored to enhance both the effectiveness and enjoyment of the employee.

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Google Glass Will Become the “Calculators” of the Medical Industry (and Several Others)

Doctor Glass

 

Google Glass is Going to Medical School

The University of California at Irvine (UCI) School of Medicine announced that it’s integrating the iconic wearable tech into its four-year curriculum for medical students.

Glass Finds its First Professional Home

Google has had the #glassexplorers program, which allows individuals to buy #Glass for personal use, but they have also donated pairs of +Google Glass to various industries and professions. 

This was to see which industries found usage of the device beneficial, right out of the box. By “right out of the box,” I mean using the product as it now exists, which is essentially glasses with a built-in camera and a display that projects an Augmented Reality menu to navigate (along with a few basic apps). 

The Future of Glass

Possibilities are endless. Along with releasing the base models of #Glass, Google also released Glass’s API. This means that, as we speak, developers from all over the world are testing out and building Apps made specifically for the device. 

In general, it’s mutually understood that eventually #Glass will be able to (at least):

  • Automatically identify objects and people, using facial recognition and object recognition (remember Google Goggles?).
  • Determine which objects or people are relevant to the user.
  • Present useful data, relevant to the user, about the world around them, in an augmented overlay.

All of this will happen in real-time, and only in ways that will help the user. It will be possible, but horrific, for #Glass to identify everything in view and present information about it. The idea is that #Glass will become smart enough to know when to present what info: 

“Technology that’s there when you need it, and invisible when you don’t.”

This is my paraphrasing of Glass’s original mission statement, and is the entire reason for its existence. The idea is that technology is awesome and helps us in so many ways, but has negatively affected our social behavior. We text and drive, text and walk, text and eat, surf and poop, google while having conversations, and are constantly looking down at a screen.

With glass, we’re accepting that technology is too beneficial and enjoyable to cut from our lives. We’re also accepting that our current set up is not an ideal one. We’re smarter, more globally connected, and more productive, but at the cost of being less social (in life) and less engaged in our surroundings.

Wearable Technology is Born to Bring us the Best of Both Worlds

With wearable tech devices, such as Glass, we do not have to choose either being immersed in technology or being engaged in the real world. We will be able to have our cake and eat it too.

Getting to that point will take a bit of time, advancement of the technology, trial and error, and lots of tweaking (not twerking). However, it is a certainty, since all the foundational building blocks are already there. 

Come back in a decade, and you’ll see a different, improved society.

The Medical Industry has demonstrated the strongest immediate benefit of utilizing this new technology. The video/audio and communication capabilities of Glass are the primary functions being used, now, but more uses will come…

Doctors Using Glass ~2024:

  • A doctor, wearing #Glass, walks into a patients room.
  • Glass automatically identifies the patient, using facial recognition.
  • Glass pulls up the patient’s medical records.
  • Glass displays the most relevant aspects of the records in an augmented overlay being projected directly into the doctor’s eye, so only he can see the info.
  • The doctor says, “OK Glass, let’s do a physical exam.”
  • Glass opens up a medical app for performing physical examinations on patients.
  • The questions that the doctor needs to ask the patient pop up in his display.
  • As he asks the questions, Glass records the patient’s responses, converting speech to text, filling out the exam.
  • After the questions are complete, Glass displays the next steps for the doctor (i.e. Check blood pressure, heart rate, reflexes, temperature, ear check, throat check, etc.).
  • In real-time, the Medical app is not only filling out the forms automatically, it is trained to spot certain patterns.
  • This advanced pattern recognition compares live, incoming data, the patient’s history, and a database of medical knowledge, #Glass pops up a recommended diagnosis of the patient.

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Yes, I know exactly what I’m implying.

This gadget, considered a high-tech, $1,500 novelty-toy by the mainstream, could essentially replace doctors (as we know them) in as soon as a decade. I don’t think doctors will be eliminated, by any means, but I do see a future where Medical school is 2 – 4 years of schooling plus another 2 – 4 years of hands-on training. 

Google Glass will be the Calculators of the Medical Industry (and Several Others):

You can do complicated math problems, manually, but why would you waste the time? Do it quick on the calculator, cut time and errors, and then spend the extra time doing something actually beneficial.

Same as the future of medicine… Keep doctors, but will it be necessary for that much schooling, memorizing hoards of information, to make a diagnosis that a device can do faster and more accurately?

Doctors of the Future

  • Learn the basics of the industry.
  • Become a master of the tools.
  • Reduce education cost and time.
  • Improve ability to diagnose complex illnesses (Some illnesses may be so complex that they now cannot be discovered).

Also, use the exponentially increased productivity to:

  • Personalize treatment.
  • Invest more in research.
  • Provide medical care in places of the world with a shortage of doctors.

 

 

 

 

 

 

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How to Get Endorsed for Skills on LinkedIn

Getting more endorsements on LinkedIn for skills — applicable both to yourself and the types of job you seek — is an important aspect of any modern career development.
THE TABOO IS GONE:

It used to mean that if someone was active on LinkedIn = they’re looking for a job. Times have changed. Now, it is accepted that people use LinkedIn… actually it’s expected.

WHY PEOPLE USE LINKEDIN:

  • To manage their network of professional connections.
  • To share their ideas and tips with others in your field.

  • To seek advice for a professional challenge you’re facing.

  • To give advice out to others for a professional challenge that they face.

  • To expand your network (more connections = more visibility & more chances of being discovered).

  • To always be ready. Your résumé, essentially, is in a constant state of keeping up to date.

  • To connect with people that might be able to help you get the job you want.

  • To connect with people that you’re considering for recruitment.

Personally, I invest an equal amount of effort adding contacts that could potentially help me or with whom I someday may want to recruit for myself. I also help connect others to their destinations, when I can.*

* = See “Law of Reciprocation” at the end.

GET ENDORSED FOR YOUR SKILLS:

  1. Establish & maintain continuous, gradual expansion of your network of connections.
  • Endorse other people often.

  • Done.

  • LAW OF RECIPROCATION:

    If you endorse “Joe” for a skill he has, the probability that Joe will endorse you for a skill increase exponentially.

    When you do something nice to someone, they feel compelled to return the favor. This is especially true on LinkedIn, with the endorsement of skills, because to do so is extremely simple, easy, and not time-consuming.

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    Personality Types: The Result of Humanity’s Evolution?

    A Sensors role is to maintain and protect society, and they tend to think in a one-by-one manner, when it comes to concepts.

    An intuitive’s role in society is to innovate, design, enhance, invent, and lead during times of great change or chaos. They tend to think about a million different things at the same time, lol.

    I like to look at personality types from an evolutionary standpoint.

    Personality types evolved into the psyche of individuals, because each type of personality carries out a certain role or function in society. Therefore, it is the mix of all different types, each taking up a certain portion of the population.

    Period.

    The percentage of a specific type when compared to the entire population is not relevant to how important that type is.

    Society, Nature, The World, Time, Magic, God, and Mayor McCheese all combined forces to figure out what society needed to survive, progress, and continue to enhance.

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    Sensors vs Intuitives – What Role Does Each Type Play in Society?

    I hear often, when talking to another intuitive person for the first time about personality types, the same general complaint:

    “So and so” [A Sensing Type] thinks I’m weird. [An Intuitive Type]

    The best is the look on the person’s face, when I respond with: “Well, they (The Sensing Type) are absolutely correct.”

    “Weird,” by definition, is something that is abnormal, uncanny, strange, unusual, or unexpected.

    So, the Sensing-dominant person is correct for multiple reasons:

    STATISTICS AND PROBABILITY

    Right off the bat, 70% of the population prefers Sensing, versus only 30% favoring Intuition. This means that intuitives are actually less likely to exist, according to pure statistics.

    The Sensing Type person is probably “normal,” which means conforming to a standard; usual, typical, or expected. They are significantly more populous in society, making them more expected.

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    Business from the Future – Eliminating the Sales Department

    I Despise Most Traditional “Sales” Methods…

    It’s because I think too much like a customer. Even when when I’m working for the company in question, I purposefully maintain the delusion of merely being a regular customer.

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    I pretend to be the customer, so that I am completely fair, honest, and effective at enhancing products and services.

    I don’t have the cognitive biases associating with being an employee.

    It’s not in my best interest that a product is perfect, so I can clearly point out weaknesses:

  • I haven’t invested a year of my life creating a product I conceived of.
  • I haven’t spent millions of dollars building it.
  • I am not a fanboi.
  • I don’t subconsciously invent excuses.
  • I don’t like going through the experience of some random person making me feel pressured.
  • I certainly don’t care what his personal opinion of which product is better, since I’ve already spent 3 hours online “being Colombo” about all the potential options.
  • My mind is 90% – 97% made up, before I take a single step into the store.
  • Replace Salesmen with Consultants or Advisors

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    Customers certainly don’t want to feel pressured. Hold up, though, that doesn’t mean to eliminate the staff:

    Instead of salesmen (whose primary objective is selling a product), employees will be helpful consultants (whose primary objective is to ensure that the customer has the best experience possible, even if it means losing a sale):

  • To ensure that the customer fully understands the product.
  • To answer any of their questions.
  • To help them make decisions.
  • To ensure that every customer connects with a product that will enhance their lives in some way.
  • Chris Hoeller

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    How to Disagree, Win Arguments, and Not Create Enemies.

    The web is turning writing into a conversation.

    Twenty years ago, writers wrote and readers read. Now, the Internet lets people respond, and increasingly they do: in comment threads, on forums, and in their blog posts.

    Many who respond to something disagree with it.

    That’s to be expected… Agreeing tends to motivate people less than disagreeing, and when you agree, there’s less to say.

    You could expand on something the author said, but he has probably already explored the most interesting implications of that line of thinking. However, when you disagree, you’re entering territory he may not have explored.

    The result is there’s a lot more disagreeing going on, especially measured by the word.

    That doesn’t mean that people are growing angrier. The structural change in the way we communicate is enough to account for it, but even though it’s not anger that’s driving the increase in disagreement, there’s a danger that the increase in disagreement will make people angrier.

    This is especially true online, where it’s easy to say things more abrasive than you’d ever say to someone’s face. If we’re all going to be disagreeing more, we should be careful to do it well.

    What does it mean to disagree well?

    Most readers can tell the difference between mere name-calling and a carefully reasoned refutation, but it would help to name the intermediate stages.

    The Disagreement Hierarchy:

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    DH0: Name-calling.

    This is the lowest form of disagreement, and probably also the most common. We’ve all seen comments like this: “u r a fag!!!!!!!!!!”

    Also, it’s important to realize that more articulate name-calling has just as little weight. A comment like “the author is a self-important dilettante”
    is really nothing more than a pretentious version of “u r a fag.”

    DH1: Ad Hominem.

    An ad hominem attack is not quite as weak as mere name-calling. It might actually carry some weight. For example, if a senator wrote an article saying that senators’ salaries should be increased, one could respond: “Of course he would say that. He’s a senator.”

    This wouldn’t refute the author’s argument, but it may at least be relevant to the case. It’s still a very weak form of disagreement, though.

    If there’s something wrong with the senator’s argument, you should say what it is, strait up. If there isn’t, what difference does it make that he’s a senator?

    Saying that an author lacks the authority to write about a topic is a variant of ad hominem (and a particularly useless sort), because good ideas often come from outsiders.

    The question is not whether a person has the credentials or authority to speak about a particular topic. The question is whether the author is correct or not.

    If his lack of authority caused him to make mistakes, point those mistakes out (do not even refer to his lack of authority — that is irrelevant, only refer to any mistakes). If it didn’t, it’s not a problem.

    DH2: Responding to Tone.

    The next level up, we start to see responses to the writing, rather than the writer. The lowest form of these is to disagree with the author’s tone. For example: “I can’t believe the author dismisses intelligent design in such a cavalier fashion.”

    Though better than attacking the author, himself, this is still a weak form of disagreement. It matters much more whether the author is wrong or right than what his tone is.

    Mainly, tone is just so hard to judge. On the internet, judging tone becomes impossible and very dangerous:

    Someone who has a chip on their shoulder about some topic might be offended by a tone that to other readers seemed neutral.

    So, if the worst thing you can say about something is to criticize its tone, you’re not saying much. Is the author flippant, but correct? Better that than grave and wrong. If the author is incorrect somewhere, say where.

    DH3: Contradiction.

    In this stage we finally get responses to what was said, rather than how or by whom. The lowest form of response to an argument is simply to state the opposing case, with little or no supporting evidence.

    This is often combined with DH2: Attacking Tone statements, as in: “I can’t believe the author dismisses intelligent design in such a cavalier fashion. Intelligent design is a legitimate scientific theory.”

    Contradiction can sometimes have some weight. Sometimes, merely seeing the opposing case stated explicitly is enough to see that it’s right. However, evidence will always help.

    DH4: Counterargument.

    At level 4 we reach the first form of convincing disagreement: counterargument. Forms up to this point can usually be ignored as proving nothing. Counterargument might prove something. The problem is, it’s hard to say exactly what

    Counterargument is contradiction plus reasoning and/or evidence. When aimed squarely at the original argument, it can be convincing. Unfortunately, it’s common for counterarguments to be aimed at something slightly different.

    More often than not, two people arguing passionately about something are actually arguing about two different things. Sometimes they actually agree with one another, but they become so caught up in their squabble that they don’t realize it.

    There could be a legitimate reason for arguing against something slightly different from what the original author said: when you feel they missed the heart of the matter. When you do that, however, you should say explicitly that you’re doing it.

    DH5: Refutation.

    The most convincing form of disagreement is refutation. It’s also the rarest, because it’s the most work. Indeed, the disagreement hierarchy forms a kind of pyramid, in the sense that: the higher you go, the fewer instances you find.

    To refute someone, you probably have to quote them. You have to find a “smoking gun,” a passage in whatever you disagree with that you feel is mistaken, and then explain why it’s mistaken. If you can’t find an actual quote to disagree with, you may be arguing with a straw man.

    While refutation generally entails quoting, quoting doesn’t necessarily imply refutation. Some writers quote parts of things they disagree with, to give the appearance of legitimate refutation, then follow with a response as low as DH3 or even DH0.

    DH6: Refuting the Central Point.

    The force of a refutation depends on what you refute. The most powerful form of disagreement is to refute someone’s central point.

    Even as high as DH5, we still sometimes see deliberate dishonesty, as when someone picks out minor points of an argument and refutes those. Sometimes the spirit in which this is done makes it more of a sophisticated form of ad hominem than actual refutation:

    For example: correcting someone’s grammar, or harping on minor mistakes in names or numbers. Unless the opposing argument actually depends on such things, the only purpose of correcting them is to discredit one’s opponent.

    Truly refuting something requires one to refute its central point, or at least one of them. That means one has to commit explicitly to what the central point is.

    So, a truly effective refutation would look like:

    “The author’s main point seems to be x. As he says: ‘xyz…’ However, this is wrong for the following reasons:

    1. Reason 1.
    2. Reason 2.
    3. Reason 3.”

    The quote you point out as mistaken need not be the primary statement of the author’s main point. The quote only needs to be able to refute something that the main point depends upon.

    What it Means:

    Now, we have a way of classifying forms of disagreement, but what good is it? One thing the disagreement hierarchy doesn’t give us is a way of picking a winner.

    DH levels merely describe the form of a statement, not whether it’s correct. A DH6 response could still be completely mistaken.

    Although, while DH levels don’t set a lower bound on the convincingness of a reply, they do set an upper bound:

    A DH6 response might be unconvincing, but a DH2 or lower response is always unconvincing.

    The most obvious advantage of classifying the forms of disagreement is that it will help people to see through intellectually dishonest arguments.

    An eloquent speaker or writer can give the impression of vanquishing an opponent, merely by using forceful words. In fact, that is probably the defining quality of a demagogue.

    By giving names to the different forms of disagreement, we give critical readers a pin for popping BS balloons.

    Most intellectual dishonesty is unintentional.

    Someone arguing against the tone of something he disagrees with may believe he’s really saying something. Zooming out and seeing his current position on the disagreement hierarchy may inspire him to try moving up to counterargument or refutation.

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    The greatest benefit of disagreeing well is not just that it will make conversations better, but that it will make the people who have them happier.

    If you study conversations, you find there is a lot more meanness down in DH1 than up in DH6. You don’t have to be mean when you have a real point to make. In fact, you don’t want to. If you have something real to say, being mean actually gets in the way.

    If moving up the disagreement hierarchy makes people less mean, that will make most of them happier. Most people don’t really enjoy being mean; they do it because they can’t help it.

    If you travel far enough into the future, the past will come back to you.

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